Introduction
Novaray Energy ("we," "our," or "us") is dedicated to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, and share information about you when you visit our website, use our solar monitoring tools, or engage our installation services.
By using our services, you consent to the practices described in this policy. We treat your data with the same precision and care that we apply to our high-efficiency solar panel installations.
dataset Information We Collect
Direct Interactions
- check_circle Contact information including name, email address, and phone number.
- check_circle Property details required for solar feasibility assessments and permits.
- check_circle Financial information for financing applications and payment processing.
Automated Data
- check_circle Device identifiers, IP addresses, and browser types via cookies.
- check_circle Energy production data from your installed Novaray monitoring systems.
- check_circle Interaction data regarding how you use our digital platforms.
How We Use Your Data
We utilize the information we collect to provide, maintain, and improve our solar energy services. Our primary goal is to optimize your energy savings and ensure system longevity.
Service Optimization
Monitoring solar performance to provide real-time efficiency reports.
Compliance & Permits
Coordinating with local utilities and government bodies for your installation.
Data Security
Security is embedded in our architecture. We implement robust physical, technical, and administrative measures to protect your information against unauthorized access, loss, or alteration. All financial transactions are processed through encrypted, PCI-compliant gateways.
Your Choices & Rights
Access
Request a copy of the personal information we hold about you at any time.
Correction
Update or rectify inaccurate information in your profile through our portal.
Erasure
Request the deletion of your data when it is no longer needed for service provision.
Contact Our Privacy Team
If you have questions about this policy or our data practices, our dedicated privacy officer is ready to assist you.